Refund policy

Return & Refund Policy Precious Products by Leanne

Last updated: June 30, 2026

Our Commitment At Precious Products by Leanne, your satisfaction matters. Because all of our products are custom-made and personalized on demand, we have specific guidelines around returns and refunds. Please read this policy carefully before placing your order.

All Sales Are Final on Personalized Items Due to the custom and made-to-order nature of our products, we do not accept returns or exchanges for:

Buyer's remorse or change of mind
Incorrect size selected by the customer
Errors in personalization details submitted by the customer (name, spelling, etc.)

Please double-check all personalization details and sizing before completing your purchase.

When We Will Make It Right We will offer a free replacement or full refund if your item:

Arrives damaged or defective
Has a print quality issue (fading, misalignment, etc.)
Is the wrong item or wrong size due to our error

To request a replacement or refund, please contact us within 7 days of delivery with:

Your order number
A clear photo of the issue

Refund Process Once your claim is approved, refunds are issued to your original payment method within 5–10 business days. Replacement orders are submitted promptly at no additional cost to you.

Lost or Undelivered Orders If your order is lost in transit, please contact us at [your email address] and we will work with our fulfillment partners to resolve the issue as quickly as possible.

Non-Returnable Items The following items cannot be returned or refunded under any circumstances: